Webex – Expect More from Your Meetings
You deserve the best. Go with Webex, a proven video meeting solution that works as hard for your small business as you do. But don’t take it from us. See insights from G2 and TrustRadius, that largest tech peer review sites in the industry.
An enterprise-wide Approach to Connected Customer Experiences
The contact center has long been synonymous with customer service, but neither of these terms fully reflect the state of things in 2021. Aside from needing to manage the high volume of traffic coming into the contact center, new traffic is rapidly growing via digital channels, much of which bypasses the contact center, going elsewhere in the organization. As such, the contact center is no longer the only “place” for customer service, and in today’s experience-driven economy, “customer service” is no longer the only form of customer engagement.
How to Master High-Impact Customer Experience
It’s a volatile business landscape, and business leaders across industries are vying for a competitive edge. The only way forward in today’s digital era is to put customers front and center in every way possible. This requires mastering moments of truth—the crucial touch points when customers interact with a company.
Webex – IDC White Paper – Enhancing Customer Experience with CaaS Platforms
Webex – IDC White Paper – Enhancing the Customer Experience with Enterprise Communications-as-a-Serivce Platform
