Webex – Supercharge Customer Experience Through Great Agent Support
Understanding the customer service agent experience and its impact on customers.
Webex – Forrester Study – the Total Economic Impact of Webex connect
The Total Economic Impact of Webex Connect. imimobile, part of Webex, commissioned a study by Forrester to prove the retrun of investment of Webex Connect
An enterprise-wide Approach to Connected Customer Experiences
The contact center has long been synonymous with customer service, but neither of these terms fully reflect the state of things in 2021. Aside from needing to manage the high volume of traffic coming into the contact center, new traffic is rapidly growing via digital channels, much of which bypasses the contact center, going elsewhere in the organization. As such, the contact center is no longer the only “place” for customer service, and in today’s experience-driven economy, “customer service” is no longer the only form of customer engagement.
How to Master High-Impact Customer Experience
It’s a volatile business landscape, and business leaders across industries are vying for a competitive edge. The only way forward in today’s digital era is to put customers front and center in every way possible. This requires mastering moments of truth—the crucial touch points when customers interact with a company.
Webex – IDC White Paper – Enhancing Customer Experience with CaaS Platforms
Webex – IDC White Paper – Enhancing the Customer Experience with Enterprise Communications-as-a-Serivce Platform
