Webex Contact Center - MCC Resources

Cisco Multiplatform Phones

Voice communication is transforming.
Working professionals now demand a
more unified, flexible, and integrated
voice calling experience. Cisco IP
phones address that very need by
delivering superior phone design,
quality, and features. They do all of
this while allowing you to choose the
supported cloud-hosted platform
that fits your organization best.

Why Choose Webex for Your Contact Center

Webex® Contact Center delivers the future of customer experience for companies big and small, making every customer interaction a delight, and every agent experience a breeze.

Cisco IP Phone 7800 and 8800 Series Security Overview

Cisco IP Phone 7800 and 8800 Series
security overview

Cisco Voice over IP Readiness for the General Data Protection Regulation (GDPR)

At a glance
Cisco public© 2019 Cisco and/or its affiliates. All rights reserved.
How does GDPR apply to VoIP?
Awareness of privacy and data protection issues among customers, employees, partners, policy
makers, and the media has significantly increased over the last couple of years. The general
catalysts have been data breaches and mishandling of data, along with regulatory reform such as
the EU’s General Data Protection Regulation (GDPR), which imposes significant financial penalties
(up to four percent of annual gross revenue).

Webex – Why SMBs Need to Take a “Security First” Approach to IT

Small and medium sized businesses can gain numerous benefits from innovative technologies. However, they must first ensure the IT they are considering implementing is secure.

Webex – Five Critical Security Questions SMBs Must Ask

Small and medium sized businesses must keep security top of mind while growing their revenue, building brand awareness, and implementing new technologies.

Bring Out the Best of Hybrid Work with Cisco Devices

Whether you’re working from home or the office, Cisco devices are the gateway to great collaboration experiences. Need an easy way to join meetings across multiple platforms?
We’ve got you covered. Background noise during your meeting? No one heard it. Need to share your screen or whiteboard? Just tap a button. Discover beautiful devices designed for intelligent workspaces and world-class collaboration.

Reimagining Customer Experiences

The customer service industry is at a pivotal point in its history. In the same way hybrid work was accelerated by the pandemic, the way customers engage with businesses has also been forever changed. The new reality is that customers expect to interact with businesses via any digital channel, not just over the phone. And if they do pick up the phone to talk to your customer service team, they also expect you to know who they are and what they need from your company