Bring Out the Best of Hybrid Work with Cisco Devices
Whether you’re working from home or the office, Cisco devices are the gateway to great collaboration experiences. Need an easy way to join meetings across multiple platforms?
We’ve got you covered. Background noise during your meeting? No one heard it. Need to share your screen or whiteboard? Just tap a button. Discover beautiful devices designed for intelligent workspaces and world-class collaboration.
Reimagining Customer Experiences
The customer service industry is at a pivotal point in its history. In the same way hybrid work was accelerated by the pandemic, the way customers engage with businesses has also been forever changed. The new reality is that customers expect to interact with businesses via any digital channel, not just over the phone. And if they do pick up the phone to talk to your customer service team, they also expect you to know who they are and what they need from your company
Moving Your Contact Center to the Cloud
Moving your contact center to the cloud – a guide to taking your customer experience to a new level with cloud technology.
Webex Contact Center At-A-Glance
Webex Contact Center At-a-Glance – Empower businesses to deliver proactive, intelligent, personal customer experiences.
Webex – Video Interop in the Hybrid Environment
How interoperability decisions impact your workers every day. A guide to video interoperability in the hybrid environment with Webex.
Webex – Forrester Study – the Total Economic Impact of Webex connect
The Total Economic Impact of Webex Connect. imimobile, part of Webex, commissioned a study by Forrester to prove the retrun of investment of Webex Connect
An enterprise-wide Approach to Connected Customer Experiences
The contact center has long been synonymous with customer service, but neither of these terms fully reflect the state of things in 2021. Aside from needing to manage the high volume of traffic coming into the contact center, new traffic is rapidly growing via digital channels, much of which bypasses the contact center, going elsewhere in the organization. As such, the contact center is no longer the only “place” for customer service, and in today’s experience-driven economy, “customer service” is no longer the only form of customer engagement.
How to Master High-Impact Customer Experience
It’s a volatile business landscape, and business leaders across industries are vying for a competitive edge. The only way forward in today’s digital era is to put customers front and center in every way possible. This requires mastering moments of truth—the crucial touch points when customers interact with a company.
Webex – IDC White Paper – Enhancing Customer Experience with CaaS Platforms
Webex – IDC White Paper – Enhancing the Customer Experience with Enterprise Communications-as-a-Serivce Platform
Top 5 Higher Ed Mail Center Challenges in 2021
As colleges and universities toggle between remote, hybrid and in-person model, the physical side of campus operations remain active and in-person. Quadient and Spaces4Learning teamed up to learn more about the most critical mail center operational challenges for higher education institutions in a post pandemic world.